Ergonomic self-service kiosk for Dubai Snow Park

 

Core teAM

Experience strategist, UI lead & Product Manager, Business stakeholders

Responsibility

UX Lead for Self-service kiosk, research, defining guidelines and wireframe designs

 

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Customer can purchase tickets online and at the indoor Ski Dubai park. While both physical counters and kiosks exists customers do not find them “quick and easy” with intensive input to purchase tickets customers preferred the counters.

 
 

Designing a quick & easy self-service kiosk

Clear goals were defined from the beginning to make sure customers don‘t spend a long time booking or printing their tickets. Before wire framing IA and user flows were mapped out to design the necessary screens,

A majority of time was spend on understanding the research on how to design a kiosk that’s ergonomic.

Core journeys

  1. Simplified entry point where users can purchase new tickets and print their existing bookings - ability to change between English and Arabic.

  2. Core journey 1: New ticket exploration + ticket, booking flow, cart, personal details, payments

  3. Core journey 2: Existing tickets + confirmation and printing.

  1. Research

Building from existing user research, the research focused on understanding the usage of self service kiosks in physical environments and the different influences during those interactions.

Secondly I’ve defined the guidelines for best practices designing for kiosks, interaction, contrast, colour, imagery, information and navigation.

Combining this with accesibility of all the elements calculating the optimal touch points based on height, arm length limiting across screen movements from the physical and screen dimensions.

 

2. IA & Flow

After requirement gathering I’ve mapped out clear IA structure for MVP and post-map combining with a user flow for the Print Ticket & Purchase ticket journeys.

 

3. Wires

To bring this all together I’ve addressed them in the wireframe and wire flows to handover to the UI designer understanding all the states and journeys.

 

Final thoughts

This was a smaller project in nature however brought new challenges to the front than the usual web, mobile and application platforms. Working closely aligned with the team resulted in a completed project within its deadline.